Refund policy
Refund & Return Policy
At K-Motive, each item is made to order just for you. Because our products are produced individually after an order is placed, we are unable to accept returns or exchanges for buyer’s remorse, incorrect size selection, or color preference.
Please review the product description and size guide carefully before placing your order.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, misprinted, or incorrect, please contact us within 30 days of delivery.
Please include the following information:
- Your order number
- A brief description of the issue
- Clear photos showing the problem
Once the issue is reviewed and confirmed, we will arrange a replacement or refund as appropriate.
In most cases, defective or damaged items do not need to be returned unless we specifically request otherwise.
Size and Color Selection
Because every product is made to order, we cannot offer returns, refunds, or exchanges if the wrong size or color was ordered.
We strongly recommend reviewing the size chart provided on each product page before completing your purchase.
Print Variations
Our products are individually printed and produced. Small variations in print placement, color, or appearance may occur between items and are part of the print-on-demand production process.
Minor variations that fall within normal production tolerances are not considered defects.
Order Changes and Cancellations
Because production may begin shortly after an order is submitted, changes or cancellations cannot be guaranteed once an order has entered production.
If you need to request a change or cancellation, please contact us as soon as possible.
Lost or Delivery Issues
If your tracking information shows an unusual delay, loss, or delivery issue, please contact us so we can review the shipment.
Customers are responsible for providing a complete and accurate shipping address at checkout. Additional charges may apply if an order must be reproduced or reshipped because an incorrect or incomplete address was provided.
Refund Processing
If a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Contact Us
If you have any questions about your order or this policy, please contact us at:
K-Motive Customer Support
Email: info@k-motive.com