Shipping policy

SHIPPING POLICY

Thank you for shopping with K-Motive. Most of our products are made to order, which means your item is produced specifically for you after your order is placed.

Because of this made-to-order process, please allow additional time for production before your order is shipped.

ORDER PROCESSING & PRODUCTION

Orders typically require a production period before shipment. Production times may vary depending on the product, order volume, availability, and fulfillment location.

Once your order has been produced and shipped, you will receive a shipping confirmation email with tracking information when available.

Please note that production times are separate from shipping transit times.

ESTIMATED DELIVERY TIMES

Delivery times vary depending on your shipping destination, fulfillment location, carrier, and selected shipping method.

Estimated delivery dates shown at checkout or in order communications are estimates only and are not guaranteed.

Delays may occur due to carrier disruptions, severe weather, holidays, high order volumes, customs processing, or other circumstances outside our control.

SHIPPING WITHIN THE UNITED STATES

K-Motive currently ships primarily within the United States.

Shipping rates and available shipping methods will be displayed at checkout based on your order and delivery address.

As our products may be fulfilled from different production facilities, items within the same order may occasionally arrive in separate packages.

INTERNATIONAL SHIPPING

International shipping availability may vary by product and destination.

If international shipping is available for your order, shipping rates and estimated delivery information will be displayed at checkout.

Customers are responsible for any customs duties, import taxes, fees, or other charges imposed by the destination country unless otherwise stated at checkout.

Customs processing may cause additional delivery delays that are outside of K-Motive's control.

TRACKING INFORMATION

When tracking is available, you will receive a shipping confirmation email containing your tracking number or tracking link once your order has shipped.

Please allow some time for tracking information to update after the carrier receives the package.

INCORRECT OR INCOMPLETE SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before completing checkout.

If you notice an error in your shipping address, contact us as soon as possible at info@k-motive.com.

Because orders may enter production quickly, we cannot guarantee that an address can be changed after an order has been submitted.

Additional charges may apply if an order must be reproduced or reshipped due to an incorrect or incomplete address provided by the customer.

LOST, DELAYED, OR MISSING PACKAGES

If your tracking information shows an unusual delay, or if your package appears to be lost or missing, please contact us at info@k-motive.com so we can review the shipment.

We may ask you to confirm your shipping address and provide your order number before we investigate the issue.

If a package is confirmed to have been lost in transit, we will work with our fulfillment and shipping partners to determine the appropriate resolution.

PACKAGES MARKED AS DELIVERED

If tracking shows that your package was delivered but you cannot locate it, please first check around your delivery location, with household members, neighbors, building management, or your local carrier.

If you are still unable to locate the package, please contact us and we will review the situation.

SEPARATE SHIPMENTS

Some orders may be fulfilled from more than one production facility. As a result, products from the same order may arrive separately and may have different tracking numbers.

You will not be charged additional shipping fees solely because an order is divided into multiple shipments unless otherwise stated at checkout.

ORDER CHANGES AND CANCELLATIONS

Because K-Motive products are made to order, production may begin shortly after an order is placed.

Changes or cancellations cannot be guaranteed once an order has entered production.

If you need to request a change or cancellation, please contact us as soon as possible at info@k-motive.com.

CONTACT US

If you have questions about shipping or your order, please contact:

K-Motive Customer Support
Email: info@k-motive.com